The terms behind every booking

Cancelling

Cancellation terms are confirmed with you in writing when we confirm your booking, before anything is charged. Tell us by WhatsApp, by email or by phone as soon as you know, and we will let you know exactly where you stand.

Nothing is charged before we have confirmed your booking. We would rather hear from you late than not hear from you.

Arriving and leaving

Check in is from 14:00. Check out is by 12:00 when you book with us direct, rather than the 10:00 the booking platforms carry. That later checkout is part of the direct rate and you do not need to ask for it.

Arriving late is normal here and it is not a problem. Give us a rough time when you book so someone is at the apartment with the keys when you get there.

What you pay

The price you are shown is the price you pay. There is no booking fee, no cleaning fee, no service charge and nothing added at the payment step. Every rate on this site is in Kwacha and you are charged in Kwacha. We also hold a US dollar account for guests who would rather send a transfer in dollars; the amount is agreed with you first, because your bank sets that rate and not us.

The full amount is due up front. Your dates are confirmed once the payment reaches us, and the accounts to pay into are shown the moment you finish the booking form and again on our payment page. We never ask for a card number, a PIN or a mobile money code, on this site or in a message.

Booking direct is 10 per cent below the rate the same apartment carries on a booking platform. For Mandela that is K2,222 a night published, K2,000 booked here.

Longer stays

The long-stay rates come off automatically at checkout. You do not need a code and you do not need to ask. They are applied to the direct rate, not on top of each other: the deepest band your stay qualifies for is the one you get.

• 6 nights or more: 10 per cent off the standard price.
• 15 nights or more: 15 per cent off the standard price.

A stay longer than a month is usually priced as a whole engagement rather than run through the ladder and we can invoice your employer for it.

Extra services

Airport and bus station pick-ups, car hire, shopping trips, tours and the other extra services are not part of the nightly rate. Each one is an additional fee and none of them is booked or charged unless you have asked for it and agreed the cost.

Hiring a car to drive yourself costs K1,000 a day, on top of the room rate. Every car is a Toyota Mark X. The cars are for use in Lusaka only and a self-drive car parks inside the gate with you.

The driving terms, which cover the licence we need to see, insurance and fuel, are sent to you in writing when the hire is confirmed and before any keys change hands. We would rather you read them in advance than be handed a form at the gate.

What is included

All of this is in the nightly rate and none of it is an extra: the swimming pool, shared with the other apartments, housekeeping, linen and towels, water and electricity, wi-fi, secure parking.

How a booking becomes a booking

What you send from this site is a request, not a confirmed stay. It reaches our reservations inbox and a person answers it, usually within a few hours. Your dates are not held until we have confirmed them and we will tell you plainly if they have already gone. The accounts to pay into are on screen as soon as you send the request, so you never wait on us to be able to pay.

Anything else

Anything not covered here is agreed with you in writing before your stay is confirmed, so you never arrive to a condition you have not seen. Ask us anything on WhatsApp or on +260 77 870 7540 and you will get a straight answer.

Who you are booking with

Dunslim Apartments, Makeni Road, Lusaka, Zambia. Part of Dunslim Group, Hospitality Division. We hold a Zambia Tourism Accommodation Licence, valid to 30 June 2028.